West Coast Movers

Let me start by saying that it doesn't surprise me that certain review sites have noticed that a large number of positive reviews for this company originated from a single place.  Below is my/our experience when moving my fiancee and I from Cali to NY. My experience with this company can only be described as abhorrent at best. Dave, the sales guy, was very eager to make the sale.  Before the contract was signed, it was very easy to get a hold of him to answer any questions.  Before making my final decision to choose West Coast Movers, I asked REPEATEDLY if the price I was quoted had any risk of changing. 

Dave explained to me that as long as the information I provided him regarding what items being shipped was accurate, the price would not change. That said, the items I listed were precisely what was shipped.  During pickup, the workers who showed up dropped the mirror for my dresser, smashing it into a million pieces.  They called their manager who informed them to tell us to just file a claim with their insurance.  Not too long after dropping the mirror, they dropped my bathroom cabinet, which also broke.  I received a phone call for the delivery, and scheduled for 8/8.  I took the day off from work in order to make myself available for the delivery only to be stood up and told that the delivery would have to be rescheduled.  Not only did I lose a day's work (and pay), the delivery guy proceeded to explain that he needed an additional $400 in order to complete the delivery. 

He claimed some nonsense about he can't park the truck on the street and would need to rent a smaller vehicle to make the run. The information he provided not only contradicted what Dave told us (that the price would NOT increase - guaranteed), but we see large trucks on our block all the time and it`s never been a problem.  When attempting to reach Dave regarding this issue, Dave answered his phone only once to pass me off to "Customer Service" (Cheryl), who attempted to defend the charge by saying it was MY responsibility to know beforehand whether or not a truck could park on the street.  Even after confirming there`d be no issue with the local precinct (as instructed by Cheryl - why didn`t SHE do this??), the driver still refused to make the delivery without using the smaller van. Delivery day arrives and one of the first boxes that arrives on my doorstep was marked FRAGILE, but looked like it had literally been passed through a shredder (refer to pictures).  They had all of the boxes mixed up.  Some were labeled during pickup and were supposed to go to destination 1, while the rest was supposed to go to destination 2. He re-assembled the bed at destination 1, then proceeded to get the remainder of the stuff to deliver to destination 2. At destination 2, he complained about not knowing about a flight of steps and said that he wasn`t getting paid for it. 

The flight of steps was CLEARLY disclosed to Dave who said there would be no extra charge for it.  A phone call to Brittany (Customer Service) confirmed this. Later that evening I climbed into bed and laid down. The bed collapsed The guy who put it back together did not include a support beam, which caused the strips under the mattress to split right down the center (refer to pics). Incredibly, just about every piece of furniture that was moved encountered some type of damage, whether it was a scratch or a break.  What wasn`t damaged during the move was lost altogether (i.e. my dinette table with the missing glass top). Customer service had been horrible; all they ever say is "file a claim".  After waiting months for my claim to be processed, they offered a whole $78.   Stay away from these guys!

Service cost: $1700

Where do I begin..
After waiting 3 weeks for my items, they were delivered by a complete DB who had brought his 13-year-old daughter. He had her literally helping drag my things off the truck. I was at work so I could not keep an eye on them. When I came to see how they were doing and maybe offer some water, I realized a couple of my items were busted up and he literally had dragged my mattress up a flight of stairs. Needless to say, he took zero responsibility and told me if you don't like it file a complaint. At this point, I was very worried as to the condition of the rest of my belongings.
As feared almost everything was broken and at the very least badly damaged. I did phone the company and the person I had arranged my move with Ashley. They gave me the runaround and at the end even with all of the photos of broken item and badly battered moving boxes and 4 months of "don't worry we will make this right" Concluded they will not be reimbursing me one red cent!
I am now in the process of a lawsuit against west coast movers. I am told I have a pretty good case and their reputation is quickly becoming one that will put them out of business. One can only hope! A monkey could have done a better job!

Service cost: $1000

Unfortunately I have had bad experiences with movers previously.  I went with West Coast because they seemed the best of the worse and they went by cubic feet and not weight.  which meant I did not have to follow the truck to a weight station but was able to see for m yself the amount of cubic feet my items took up. this was a piggy back move. 
 Number one DO NOT WORK WITH JERRY.once he has your business he will never ever return a call and it gets dumped on CHERYl who is excellent, She did not make excuses but worked hard to resolve the issues.  DO NOT WORK WITH JERRY!! Jerry said once my stuff was picked up maybe 2 weeks at the most before its delivered. It was 23 days before delivery.  First of all they said they'd be there on a Friday afternoon, after numerous calls by m e to them I finally got an answer they'd be there Saturday morning but would call first, Saturday afternoon still no call, they finally came at 7:00 p,m on a Saturday night. I had to call them never did Jerry return my calls I worked with Cheryl going forward.  Cheryl compensated me for my inconvenience I called West Coast movers on a daily basis trying to see when the truck was actually going to leave this went on for 3 weeks. When it did get on the truck going cross country the service was excellent Sergay answered calls, was very professional, and helpful.
 If you don't mind waiting a month for your items, and you DO NOT REPEAT DO NOT WORK WITH JERRY BUT WORK WITH CHERYL, you should have a good experience, but be prepared to make a lot of calls and emails to get results.
Not sure if there are any 100% reliable movers out there.

Service cost: $1600

I don't usually do reviews. But this company west coast movers really deserves one.  Spoke to Cheryl several times. Seemed really nice. Gave them exact amounts of boxes, the sizes and was extremely thorough. Even called to update when we added or deleted items. We are on a budget. Was quoted $3007.  Moving day came! We had a call the night before saying they would be there between 9-10 am. 11 am rolls around and no call no show husband calls and they told us they overslept. I can be understanding but if I showed up for work 5 hours late, that would be my last day, so 3 pm rolls around and we finally have two guys show up in a truck that is almost full. We are a family of 5 that have lived in a home for 10 years. There was no way all our stuff was going to fit. They assured us it would.  Moving went well on into midnight, this meant we missed our going away dinner with family and friends which was a bummer. I asked jack the mover/supervisor?? I had 3 extra boxes and a kids wagon that was going to be extra and how much did he think it would be? He said no more then $300 at the most.  Well 12:30 am rolls around and surprise, surprise only half our stuff fit into the truck.He also gave us a bill for $1100 more then our quote. They also stickered items in the garage that we told them specifically not to. It was obviously trash or staying with the house. We put all the items to be moved on one side.He said there would be a second truck first thing in the morning because they had one in the are! Big lie! We were supposed to be on the road at 6 am to leave for our jobs! The whole purpose of the move. We were promised that they would be in the office at 9:30 am if we had any problems or questions, so Sunday, no call, no show!! No one at the office, no one returns a call even though that is a work day. Finally, around noon a dispatcher calls us back with the news that there never was a truck in the area and one won't be there until Tuesday. Real nice! I am beyond pissed at this point. They have jeopardized everything and now we are leaving our home we love under stressful situation, we are tired and have an 18-hour drive with 3 kids ahead of us. We then had to inconvenience other to come wait hours on Tuesday for the second truck to show up. Also, my bid went from $3000 to $4200! [EDIT]? For 3 boxes and a wagon? I don't think so. We finally got a call from Britney a supervisor after waiting days. It's so funny how technology works when they want your business, but when they screw up no one has cell phone computers or everyone is on a day off, no matter what day of the week.  So we get to texas and we promise our items that weekend. Wel you guessed it no call, no show. Just holding our furniture hostage. Then they don't know who said what or why and everyone has memory loss there. Also when someone says "I will look into it and call you right back". That means nothing.  So we finally got our furniture on a Friday night. They movers who looked like ex-cons from Russia finally left at 11:30.  Apparently fragile glass this side up means stack upside down on the bottom of the heaviest objects.  I love that our $4000 temp orped inc brand new bed looks like it was in an accident on the highway and skid 100 yards, the power box is broken so they just hooked it up quietly and set it on the floor. Really nice. Broke a $350 ceiling fan, bent the front forks and wheel on a bike, broke an antique table, tore the wheels off my treadmill and left them n the street, I have beds to be put together since thy will not put kids beds back together, well the screws and dowels for all 3 of my kids beds did not make it. So now I have 4 broken beds.  It wasn't fun living without furniture for 2 weeks, that was supposed to be here within a day or two of our arrival.  So if you want broken furniture, shady, lying movers who break things and don't say anything, and a company and its employees like, Brittney, Jack, or Cheryl, who don't keep their promise, over charge, do not return calls say what you want to hear but don't deliver and are not accountable, and all point fingers and blame each other, then I highly recommend them. Otherwise, save your money and frustrations. This was one of the most frustrating events ever! They don't care about your time, money or valuables!

Service cost: $3500

I can hardly put into words the awful experience I had with West Coast Movers. I'm surprised they are still in business. The only good thing I can say about them is that they gave me a good price for our move, but was it worth it to have nearly 1/3 of all our belongings damaged? We used them to store our things in Las Vegas for a few months before the items were delivered to California, but everything looked like it had been shoved around a warehouse all that time - items were just destroyed. This company said they would call to let us know when they would arrive for pick up and delivery - they didn't do this on either end. Then they wouldn't return calls when they didn't show up on the scheduled delivery date, and when I finally got a hold of them that evening, they said that their truck had broken down. Why didn't they call? So they figured they would just deliver the next day, but I had flown to California for the first delivery and had a flight out the next day! We had to reschedule, and when we did, they wouldn't confirm the date even though I called back again and again. They acted like they would just deliver whenever they could squeeze us in the back of the truck. When I finally confirmed a delivery date with them, and I was expecting them to arrive in the morning, they showed up in the early evening with a truck that didn't have a functioning light in the back (West Coast Movers doesn't have their own trucks, they use Budget rental trucks) so they were only able to unload a couple of items (which were all damaged) and they said they would return at 8am the next morning. They returned at 11am the next morning because they had to pick up some day laborors! Are you kidding? I paid for professionals to move our furniture, not random day laborors from The Home Depot parking lot. It took them until 5pm that day to finish a job that was supposed to take a few hours - we only had 168 items! These are only a few of the upsetting events of those months. I was so glad to be done with them a year later when they finally sent my settlement check (they told me over and over again that they had already sent it). I received just over $100 for all that they destroyed and all that we went through. Seriously beyond a joke.

Service cost: $2000

Decided to use West Coast Movers to move our daughters belongings back to Michigan. Not just Michigan but the upper peninsula of Michigan. They were aware of the distance. We did all the things you normally do for a move. Provide a list of all boxes, furniture that was to be moved.
Talked to Mike several times and asked about the bad reviews and he said you know the Internet. And that he also stated that they were seeing some of the people who wrote those reviews. Ok.
So decided to go ahead and schedule this move with them. Gave them a deposit.
Mike called us back 15 minutes later and said I made a mistake. We don't go that far. And we would lose money. Sorry. No actually he didn't say that. So they deposited our money back to our bank. Which by the way took 3 days.
Now we worked with this mover for at least a month. Shouldn't they realized that they didn't come this far. Poor business practices.

Service cost: $1489

Www.westcoastmoversusa.com/ ‪#‎westcoastmovers‬. I am HIGHLY disappointed in your (lack of) service. I booked 3 weeks in advance for a move from Long Beach, CA to Waxahachie, TX. I paid a deposit to guarantee my pickup. The pickup was scheduled for Wednesday May 6th 4-7pm.Casey (nice guy) called me a day ahead to go over a few things with me. Suggested I get TV shipping boxes for my 60 & 32 inch flat screens but insisted that I do not remove them from the wall. They do that to insure the safety of the TV and of us. I thought WOW what great service!! So.. We finish packing all day and we put all of the boxes in the garage to make it easier for Casey to move. We left my bedroom group and my sofa/chair in the apartment (and aforementioned TVs).4:30pm rolls around and I still had not recieved that "2 hours out" text that Casey promised me. So I text him "ETA?". My scheduled departure was immediately following Casey's departure as I have horses arriving Saturday and I start my new job Monday. I recieved a phone call within the next 5 minutes from dispatch saying Casey's truck was full and would not be able to pick me up. There was no other truck available for that day. Mind you I was turning over keys. This was not just MY schedule there are many others involved here.Dispatch tells me they will pick up Friday. They will call Thursday between 4 and 7 with Friday's time.No call Thursday.I call several times Thursday night, no answer.I call Friday a few times.. Left a message. Finally I get a call back. We can't pick you up today. Sunday (Mothers Day) or Monday. We'll call you.No call Saturday. I called several times.Sunday after a few calls I am told pick up will be Monday, they will call later with the time. A few hours later the other dispatch girl (I seem to be working with 2 who don't talk to each other) calls and says the truck is one hour out. So I scramble to get someone in Long Beach to be there (Mothers Day). Mabel cuts her family dinner short for YOUR convenience. Then I get a call saying that It will NOT be in an hour but a few hours (4pm).THIS GUY they send calls me a few times sounding drunk or something, slow maybe? Having trouble locating the place. WOW. OK. GPS? When he gets there he says he has to park down the street and charge me for it. I told him to double park, there are 3 lanes that go thru there and that is the ONLY way to do it. It is the way that it's done. He argued with me. He argued about EVERYTHING. He was rude and belligerent. I ended up telling him to just leave it.I called the office the next day. Kayla (one of the dispatchers) said she'd call him and get right back with me. She didn't. I ended up calling again today, Wednesday the 13th.She acts like she has no idea what's going on. So I reminded her. I asked for my deposit back. She said because I didn't cancel 7 days in advance she couldn't give it back. YOU were the ones who didn't show up on my scheduled day! YOU are the ones who rescheduled 3 times. YOU are the ones who sent me an unprofessional rude driver.She said she discussed it with her manager and that it was agreed that I would not get it back. I said maybe I should talk to the manager.. She hesitated then said she'd see if he was available. Put me on hold. When she came back she said she could only reach them by email and that the owners were out of the country and difficult to contact. then said SHE is the customer service manager and that she can't give me back my deposit.I am a VERY PISSED OFF non-CUSTOMER. I will be cross posting this on EVERY review site I can find including YELP. I will yell loud and clear for all of the world to hear. BBB, Yahoo, U-Ship, transportreviews, consumer reviews, etc.

Service cost: $1464

They underestimated by five thousand dollars.  our items were ten days late & when calling to inquire they actually hung up on us twice.  We spoke nicely to get our stuff & still got the hang up.  When items arrived the delivery movers were not enthusiastic to unload as the packers to pick up.  They huffed & puffed about taking the cardboard & plastic off our beds & couches saying 'we still have one more job'!  One of our biggest wooden furniture had a fist size hole in it and we had 7 velvet cased Silver Dollar Coins all stolen.  The velvet boxes were there but the coins in their plastic protective case stolen!  We made a claim back in October 2014 now it's May 2015 with no word or solution to date. .

Service cost: $12000