West Coast Movers

Let me start by saying that it doesn't surprise me that certain review sites have noticed that a large number of positive reviews for this company originated from a single place.  Below is my/our experience when moving my fiancee and I from Cali to NY. My experience with this company can only be described as abhorrent at best. Dave, the sales guy, was very eager to make the sale.  Before the contract was signed, it was very easy to get a hold of him to answer any questions.  Before making my final decision to choose West Coast Movers, I asked REPEATEDLY if the price I was quoted had any risk of changing. 

Dave explained to me that as long as the information I provided him regarding what items being shipped was accurate, the price would not change. That said, the items I listed were precisely what was shipped.  During pickup, the workers who showed up dropped the mirror for my dresser, smashing it into a million pieces.  They called their manager who informed them to tell us to just file a claim with their insurance.  Not too long after dropping the mirror, they dropped my bathroom cabinet, which also broke.  I received a phone call for the delivery, and scheduled for 8/8.  I took the day off from work in order to make myself available for the delivery only to be stood up and told that the delivery would have to be rescheduled.  Not only did I lose a day's work (and pay), the delivery guy proceeded to explain that he needed an additional $400 in order to complete the delivery. 

He claimed some nonsense about he can't park the truck on the street and would need to rent a smaller vehicle to make the run. The information he provided not only contradicted what Dave told us (that the price would NOT increase - guaranteed), but we see large trucks on our block all the time and it`s never been a problem.  When attempting to reach Dave regarding this issue, Dave answered his phone only once to pass me off to "Customer Service" (Cheryl), who attempted to defend the charge by saying it was MY responsibility to know beforehand whether or not a truck could park on the street.  Even after confirming there`d be no issue with the local precinct (as instructed by Cheryl - why didn`t SHE do this??), the driver still refused to make the delivery without using the smaller van. Delivery day arrives and one of the first boxes that arrives on my doorstep was marked FRAGILE, but looked like it had literally been passed through a shredder (refer to pictures).  They had all of the boxes mixed up.  Some were labeled during pickup and were supposed to go to destination 1, while the rest was supposed to go to destination 2. He re-assembled the bed at destination 1, then proceeded to get the remainder of the stuff to deliver to destination 2. At destination 2, he complained about not knowing about a flight of steps and said that he wasn`t getting paid for it. 

The flight of steps was CLEARLY disclosed to Dave who said there would be no extra charge for it.  A phone call to Brittany (Customer Service) confirmed this. Later that evening I climbed into bed and laid down. The bed collapsed The guy who put it back together did not include a support beam, which caused the strips under the mattress to split right down the center (refer to pics). Incredibly, just about every piece of furniture that was moved encountered some type of damage, whether it was a scratch or a break.  What wasn`t damaged during the move was lost altogether (i.e. my dinette table with the missing glass top). Customer service had been horrible; all they ever say is "file a claim".  After waiting months for my claim to be processed, they offered a whole $78.   Stay away from these guys!

Service cost: $1700

Where do I begin..
After waiting 3 weeks for my items, they were delivered by a complete DB who had brought his 13-year-old daughter. He had her literally helping drag my things off the truck. I was at work so I could not keep an eye on them. When I came to see how they were doing and maybe offer some water, I realized a couple of my items were busted up and he literally had dragged my mattress up a flight of stairs. Needless to say, he took zero responsibility and told me if you don't like it file a complaint. At this point, I was very worried as to the condition of the rest of my belongings.
As feared almost everything was broken and at the very least badly damaged. I did phone the company and the person I had arranged my move with Ashley. They gave me the runaround and at the end even with all of the photos of broken item and badly battered moving boxes and 4 months of "don't worry we will make this right" Concluded they will not be reimbursing me one red cent!
I am now in the process of a lawsuit against west coast movers. I am told I have a pretty good case and their reputation is quickly becoming one that will put them out of business. One can only hope! A monkey could have done a better job!

Service cost: $1000

Moving is stressful enough but when you use this company it will be a horrible experience.  At least it was for me!  I was quoted $7500 but ended up being charged over $18,000!  They knew the # of boxes and the number and type of items, beds, etc.  They kept telling me my bedroom set, etc was larger then most and that is why it was costing more.  You don't know charge until truck is finished being loaded which was at 10pm!  The guys loading everything were nice and professional.   The guys uploading were NOT!!  They showed up 4 hours late, the movers were wearing flip flops!!  They used one of my items (a statue) to keep the door open which ended up damaged.  The moved furniture to get boxes thru but refused to move the furniture back in place.  The stated they were just they to deliever!!  I asked one of the movers if he worked for company or was a contract employee, he informed me he was just picked up off the street!!  So much for experience/professional movers!!  Several items were damaged.  In talking to manager, he acted upset by my experience and told me he would get back to me inwhich he never did nor would he return my messages or texts!! Don't be fooled by quote..it will end up costing much more $$ in move and in damages let alone frustration!!

Service cost: $18

In the beginning, I asked the company for a free quote of long distance moving. I told them the size of my stuff was about a one bedroom apartment. Then they gave me a price which is about $1700 with full pack serivse, so I decided to use them for my moving. However, when the mover came and packaged everything in the truck , they told me it is larger then what I told about, so they needed to add the price. After they calculated the price , the price grew up from $1700 to $3800. How they could be that much. And they also didn't tell me about the long distance carry. The distance from my home to the truck is over 75 feet, and that will be long distance carry, and they will charge me $100. Why didn't they tell me in the beginning. They also didn't tell me that they will charge $100 for elevator. My home was super close to the elevator, and the elevator door is also the gate to go out of the apartment. How do they measure that as long distance carry? I also call the customer service and there is always no person response. Even if you leave a voice message, no body will call you back. And when the movers delivered my items to my new home. They charged me another $300 for shuttle. And when I checked my items in the packaged box, I find that my items was stolen. My new router was stolen. My usb hub was stolen, My small money box was stolen. My COACH bag was stolen. My laundry cart was broken. My remote for heater was stolen. My gate remoter was stolen. My vaccum was broken. Two of my earphones was stolen. My flashlight was stolen. And some small items in the boxes was stolen. A lot of packaged boxes was opened, it seems like someone opend my boxes and find some worth items and just stole the items for money!! These guys are cheater and thief. Oh, sorry, robber may be much better for the guys.

Service cost: $3858

I had an excellent moving experience and I wanted to give credit where credit is due. I was actually referred to west coast movers because my sister was moved by them. Their is nothing better than a family recommendation. I moved three weeks ago from New Jersey to Nevada. I called the same representative at west coast that helped my sister.In fact I spoke with a few representatives and all were nice and treated me like family. Very nice/polite..Also knowledgeable and professional. He took my info and also details about move. He spent time very patiently and explained all thoroughly. I felt really happy and at ease..He mentioned that they do thousands of moves yearly..He explained that I would only be charged based on how many cubic feet I would need in truck and that my cubic foot rate would never go up. He also told me that moving based on cubic feet is the only way anyone should do a move and no one should ever do a move based on weight since you never know when you do a weight-based move what you will pay till days after your items are picked up versus knowing upfront your charge upfront when you do a move based on cubic feet..He gave me what I thought was a great price..Just for my peace of mind I called 6 other companies and westcoast was the lowest price. The movers arrived on day promised and wrapped and loaded my items..My quote was accurate. In fact a hundred less than quoted! All items were delivered quickly. I was so pleased that I found no damage. I would highly recommend west coast movers of Las Vegas..

Service cost: $5000