West Coast Movers

Where do I begin..
After waiting 3 weeks for my items, they were delivered by a complete DB who had brought his 13-year-old daughter. He had her literally helping drag my things off the truck. I was at work so I could not keep an eye on them. When I came to see how they were doing and maybe offer some water, I realized a couple of my items were busted up and he literally had dragged my mattress up a flight of stairs. Needless to say, he took zero responsibility and told me if you don't like it file a complaint. At this point, I was very worried as to the condition of the rest of my belongings.
As feared almost everything was broken and at the very least badly damaged. I did phone the company and the person I had arranged my move with Ashley. They gave me the runaround and at the end even with all of the photos of broken item and badly battered moving boxes and 4 months of "don't worry we will make this right" Concluded they will not be reimbursing me one red cent!
I am now in the process of a lawsuit against west coast movers. I am told I have a pretty good case and their reputation is quickly becoming one that will put them out of business. One can only hope! A monkey could have done a better job!

Service cost: $1000

Let me start by saying that it doesn't surprise me that certain review sites have noticed that a large number of positive reviews for this company originated from a single place.  Below is my/our experience when moving my fiancee and I from Cali to NY. My experience with this company can only be described as abhorrent at best. Dave, the sales guy, was very eager to make the sale.  Before the contract was signed, it was very easy to get a hold of him to answer any questions.  Before making my final decision to choose West Coast Movers, I asked REPEATEDLY if the price I was quoted had any risk of changing. 

Dave explained to me that as long as the information I provided him regarding what items being shipped was accurate, the price would not change. That said, the items I listed were precisely what was shipped.  During pickup, the workers who showed up dropped the mirror for my dresser, smashing it into a million pieces.  They called their manager who informed them to tell us to just file a claim with their insurance.  Not too long after dropping the mirror, they dropped my bathroom cabinet, which also broke.  I received a phone call for the delivery, and scheduled for 8/8.  I took the day off from work in order to make myself available for the delivery only to be stood up and told that the delivery would have to be rescheduled.  Not only did I lose a day's work (and pay), the delivery guy proceeded to explain that he needed an additional $400 in order to complete the delivery. 

He claimed some nonsense about he can't park the truck on the street and would need to rent a smaller vehicle to make the run. The information he provided not only contradicted what Dave told us (that the price would NOT increase - guaranteed), but we see large trucks on our block all the time and it`s never been a problem.  When attempting to reach Dave regarding this issue, Dave answered his phone only once to pass me off to "Customer Service" (Cheryl), who attempted to defend the charge by saying it was MY responsibility to know beforehand whether or not a truck could park on the street.  Even after confirming there`d be no issue with the local precinct (as instructed by Cheryl - why didn`t SHE do this??), the driver still refused to make the delivery without using the smaller van. Delivery day arrives and one of the first boxes that arrives on my doorstep was marked FRAGILE, but looked like it had literally been passed through a shredder (refer to pictures).  They had all of the boxes mixed up.  Some were labeled during pickup and were supposed to go to destination 1, while the rest was supposed to go to destination 2. He re-assembled the bed at destination 1, then proceeded to get the remainder of the stuff to deliver to destination 2. At destination 2, he complained about not knowing about a flight of steps and said that he wasn`t getting paid for it. 

The flight of steps was CLEARLY disclosed to Dave who said there would be no extra charge for it.  A phone call to Brittany (Customer Service) confirmed this. Later that evening I climbed into bed and laid down. The bed collapsed The guy who put it back together did not include a support beam, which caused the strips under the mattress to split right down the center (refer to pics). Incredibly, just about every piece of furniture that was moved encountered some type of damage, whether it was a scratch or a break.  What wasn`t damaged during the move was lost altogether (i.e. my dinette table with the missing glass top). Customer service had been horrible; all they ever say is "file a claim".  After waiting months for my claim to be processed, they offered a whole $78.   Stay away from these guys!

Service cost: $1700

Unfortunately I have had bad experiences with movers previously.  I went with West Coast because they seemed the best of the worse and they went by cubic feet and not weight.  which meant I did not have to follow the truck to a weight station but was able to see for m yself the amount of cubic feet my items took up. this was a piggy back move. 
 Number one DO NOT WORK WITH JERRY.once he has your business he will never ever return a call and it gets dumped on CHERYl who is excellent, She did not make excuses but worked hard to resolve the issues.  DO NOT WORK WITH JERRY!! Jerry said once my stuff was picked up maybe 2 weeks at the most before its delivered. It was 23 days before delivery.  First of all they said they'd be there on a Friday afternoon, after numerous calls by m e to them I finally got an answer they'd be there Saturday morning but would call first, Saturday afternoon still no call, they finally came at 7:00 p,m on a Saturday night. I had to call them never did Jerry return my calls I worked with Cheryl going forward.  Cheryl compensated me for my inconvenience I called West Coast movers on a daily basis trying to see when the truck was actually going to leave this went on for 3 weeks. When it did get on the truck going cross country the service was excellent Sergay answered calls, was very professional, and helpful.
 If you don't mind waiting a month for your items, and you DO NOT REPEAT DO NOT WORK WITH JERRY BUT WORK WITH CHERYL, you should have a good experience, but be prepared to make a lot of calls and emails to get results.
Not sure if there are any 100% reliable movers out there.

Service cost: $1600

Moving is stressful enough but when you use this company it will be a horrible experience.  At least it was for me!  I was quoted $7500 but ended up being charged over $18,000!  They knew the # of boxes and the number and type of items, beds, etc.  They kept telling me my bedroom set, etc was larger then most and that is why it was costing more.  You don't know charge until truck is finished being loaded which was at 10pm!  The guys loading everything were nice and professional.   The guys uploading were NOT!!  They showed up 4 hours late, the movers were wearing flip flops!!  They used one of my items (a statue) to keep the door open which ended up damaged.  The moved furniture to get boxes thru but refused to move the furniture back in place.  The stated they were just they to deliever!!  I asked one of the movers if he worked for company or was a contract employee, he informed me he was just picked up off the street!!  So much for experience/professional movers!!  Several items were damaged.  In talking to manager, he acted upset by my experience and told me he would get back to me inwhich he never did nor would he return my messages or texts!! Don't be fooled by quote..it will end up costing much more $$ in move and in damages let alone frustration!!

Service cost: $18

I have worst experienced with West Coast Movers and I highly enjoined others who are victims of this company to file complaint against them to protect our rights. The company at first estimated our stuff per list we gave them at 475 cubic feet with a total cost of 1,800 dlrs so I deposited for them to pick up our stuff at Santa Maria, California. The driver name Jake after loading our stuff made the final estimate of our stuff at 950 cubic feet with total cost of $ 3,325. At that time I was already in New York so I protested the estimate of the driver but he told me that I have to call the office . Worst of all the driver have my brother signed the bill of lading without telling him the difference and told him everything is alright. Upon knowing I immediately called the office but nobody pick up the phone and they never return my call so again I called the driver to unloaded my stuff because I do not agree with the final estimate much the cost which is almost double the original estimate and cost but the truck already out of Santa Maria so I could do anything except to pay in order to have unload our stuff at New York. Lately I filed a complaint with the US Dept of Transportation and I intend to filed a lawsuit against West Coast Movers to protect my rights as a customer. I know this is an uphill battle against a big company but truth and justice will prevail..

Service cost: $3000

I requested an online quote for moving our household belongings. The salesperson Glenn (out of Las Vegas) was as friendly and professional as anyone in my position would want to speak to. After finding out that my husband and I had recently moved our own household from AZ to UT in a 26' U-Haul truck, and asking a few questions to verify belongings, he stated he felt very comfortable giving me a quote of $5000.00. He stated he had a lot of experience at this, and I should expect the quote to vary "at the most a few hundred dollars", most likely in my favor. I asked about boxing and/or protecting large items. His response was "Not to worry about anything like that. They employed professional movers who would have the right packaging and protection for our furniture and large or delicate items. The quote arrived with a request to complete the inventory list. Unfortunately, I could not access the list. After 3 additional email conversations between Glenn and I, and my inability to still obtain an inventory list online, I sent him am excel spreadsheet of my household items and he completed the inventory list. After reviewing his inventory list, I signed off on it. After doing so, I remembered I had not seen the wheelbarrow and the BBQ, so contacted him to add. At that point, the quote went up to $5046.00. The day of the move I was not home, and the young men (not professional movers!) advised my husband that they did have special packing for the televisions and mirrors, however there would be an additional cost associated. Glenn hadn't told me that?? At that point, what else do you do but agree to the cost and hope it is not too much. The additional packaging added $600.00 to the quote. After loading the truck, the young man presented my husband with an invoice for $8400.00, $3400.00 more than the original quote! When my husband asked why, it was due to having 3 bulky items, 1 being the living sofa which was on the list. I don't know what the other 2 were. As my husband stated, what do you do? Do you tell them to unload the truck and leave? He certainly did not know, so he signed and paid them $3950.00. Obviously, when he told me, I was not happy and attempted to contact Glenn. My call went to voice mail and I left a message. (1/21/16) - During our travel 1/22/16 thru 1/26/16, I left 2 more messages for Glenn.Tuesday, 1/26/16, the 2 young men show up, obviously in a hurry. They did not unwrap or unbox any of the items they had boxed up, as we were told they would do. We were told they would reassemble all items. There are multiple dents, dings and scratches in my headboard and foot board on master bed, a broken leg on our antique stereo, another broken leg on the TV stand, 2 crystal bowls shattered, a shattered mirror dresser mirror, and as of today, a broken decorative clock.
I finally received a phone call from there General Manager, Angela, who said all the right things, and made me believe she cared and would investigate this personally. 1 week later, I still have heard nothing except the response to my BBB complaint, which states they stand by their response that this was my fault.

Service cost: $8400

The movers who packed me up were efficient. However, they left a huge mess in my room with tape and tape rolls everywhere. Then, delivery to my new home across country took three weeks after I requested it to be delivered. When they delivered my stuff, the movers were in competent and couldn't manuver their truck to my storage unit where I have been assured by the storage unit it has been done. Additionally, they ROLLED UP MY MATTRESS after they picked up my stuff while it was in their possession. I am thoroughly displeased with the whole experience. I would NOT recommend them even if they were cheaper, which was the ONLY good thing about them.

Service cost: $1800